5. WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored by ourselves, or our carefully selected processors at a destination outside the European Economic Area ("EEA"). We will only allow this if your data is adequately protected and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy (e.g. through US Privacy Shield or Standard EU contractual clauses).

Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to ours or any Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

With your consent
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

- to allow us to contact you in relation to campaigns and promotions and to monitor the success of such campaigns and promotions where you have consented to be contacted for such purposes; and

- for the purpose of advertising or marketing our business, our goods and promoting our public relations in connection with our business, including sharing your email address with Google and Facebook for the purposes of analysis and targeted advertising.

- The information we collect via the Website may also include your IP address: this is the individual identification number that is assigned to your computer when it is connected to the Internet.

To fulfil our Contract to you:
- to carry out our obligations arising from any contracts entered into between you and us; and

- to allow us to contact you in relation to competitions, to process your entry to our competitions and to fulfil our obligation under the competition terms and conditions.

Through our Legitimate Interest:

- to administer the Website and to help you use the Website;

- to ensure that content on the Website is presented in the most effective manner for users;

- to notify you about changes to our goods and / or services;

- to process your payments;

- to keep records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made in respect of those transactions, and to make financial or management forecasts to assist us in conducting our business activities; and

- to carry out analysis of sales processed through the Website and specific products which have been frequently viewed on the Website for marketing and business development purposes.

If you do not want us to use your data in this way, please contact us using the contact details provided in the 'Contact Us' section below.

7. DISCLOSURE OF YOUR INFORMATION

We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.

We may also share your information with our carefully selected service providers to help manage the Website and provide specialist services, including but not limited to, marketing, profiling and processing online purchases including hosting services, payment services and logistics carriers. We carefully and regularly review all agreements with our processors to ensure they are acting in accordance with the GDPR and all applicable data protection legislation. These companies are only allowed to use your data under our instruction and in order to help us to fulfil our services to you and they will take all appropriate measures to prevent unauthorised or unlawful access. An example of such a service provider is Experian, who Johnstons of Elgin may use to provide understanding of customer socioeconomic profiles at an aggregate level.

8. YOUR RIGHTS

You may ask us to stop sending you postal correspondence that we believe may be of interest to you by contacting us using the details provided in the 'Contact Us' section below.

Should you wish us to stop sending you email correspondence, you can opt out at any time by clicking the 'unsubscribe' link on the most recently received email or contact our ecommerce department using the details provided in the ‘Contact Us’ section below.

Where you ask us to stop sending you correspondence through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details immediately from both our postal and email mailing lists. However, please be aware that this may take up to 14 days to complete and you may continue to receive correspondence in the meantime until the request has been completed.

The Website may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. ACCESS TO INFORMATION

You have the right to request a copy of the personal information that we hold about you. To do this, simply email us at privacy@johnstonsofelgin.com or write to James Johnston & Company of Elgin Limited, Newmill, Elgin, Morayshire IV30 4AF. We will also request that you provide further information and identification to enable your request to be processed securely. Any such requests will take up to one month to complete, once all relevant identity checks are satisfied and completed. There is no charge for these requests. Should we be prevented from disclosing your personal information, reasons will be given for the refusal.

Where we use your personal data on a consent basis, you have the right to withdraw that consent at any time. You also have the right to ask us to stop using your personal data for profiling or direct marketing processes. You can update, erase or amend your preferences or how we manage your data at any time. If you believe that any information we hold about you is incorrect or incomplete, please contact us using the contact details provided in the 'Contact Us' section below. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner's website: https://www.ico.org.uk/ where we are a registered Data Controller, number Z5414088.

10. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time. Any changes we may make to our Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you by e-mail.

11. CONTACT US

If you need to contact us for any reason regarding this Privacy Policy, including the collection and / or use of your personal data, or as otherwise indicated in any section of this Policy, our Data Protection Officer contact details are as follows:

By Post:

James Johnston & Company of Elgin Limited, Newmill, Elgin, Morayshire IV30 4AF

Email:

privacy@johnstonsofelgin.com

Telephone:

+44 (0) 3442 252 252