Contact Us
The team at Johnstons of Elgin is pleased to assist with any queries you may have. We offer a range of contact options, including details for our retail stores and trade enquiries, as well as dedicated contacts for specific business areas such as Public Relations and Corporate Gifting. Please refer to the information below to connect with the appropriate department.
Delivery Service Update - Middle East
Considering the current situation in parts of the Middle East, we have made temporary adjustments to our delivery network to ensure the safety and integrity of all shipments.
Shipments to UAE, Bahrain, Iran, Kuwait, and Qatar are currently on hold, with any collected parcels remaining securely at origin. Returns from these destinations are also temporarily paused and cannot be returned to the UK.
Deliveries to Jordan, Saudi Arabia, Lebanon, Pakistan, and Oman continue as normal, though some wider APAC delays may occur due to regional impact.
We are closely monitoring developments with our logistics partners and will restore full service as soon as conditions allow. Thank you for your understanding and patience.
Website Enquiries & Order Updates
Our Customer Service Team is available Monday to Friday, from 9:00 AM to 5:00 PM, and will be pleased to assist with any queries you may have.
Post:
Johnstons of Elgin
Newmill
Elgin
IV30 4AF
Locating a Store
Burlington Arcade | London
St Andrews Store
Elgin Store & Mill Experiences
Elgin Store
elginstore@johnstonsofelgin.com
Elgin Mill Experiences
guestexperience@johnstonsofelgin.com